Useful information

MODE OF USER ACCESS

Throughout the region, there is an assessment phase (VMD) whose competence is attributed to the Multidisciplinary Assessment Unit of the ASLs including the figure of the Social Worker; other figures may be added to the team depending on the needs being assessed.

In summary the GP (family doctor), or the physician of a hospital facility, activate the Multidimensional Assessment via a form of “Request for activation of home or residential pathway”; ASL district services after making the assessment issue “authorization for treatment” and thus access to home care or residential or semi-residential hospitalization (DGR No. 431del 24/12/12). The waiting time for activation of Residential Hospitalization varies, from the availability of the Authorization.

ACCEPTANCE

Access to Villa Grazia is exclusively for planned adm issions through the following process: the application for admission is submitted directly by the Patient’s family member to the ASL District Assessment Unit.

Admission can be proposed as mentioned earlier by the:

• Family physician
• Medical specialist
• Other inpatient facilities
• After evaluation by the Competent Assessment Unit and inclusion in appropriate ranking list, the Patient will be contacted by telephone if a bed in the facility becomes available.

Patients and/or their companions may request information either by phone or in person. Over the phone, the receptionists provide only general information about the management of the facility, the features/procedures of the home and the reception of the Patient. The interlocutor is invited to personally visit the facility and have an interview with the receptionists to get more information and possibly undertake the administrative paperwork, who will explain the administrative process preparatory to taking charge of the Residential Patient.

At the time of discharge, clinical documentation will be issued to be given to the attending physician or continuing care facilities/institutions.

Any patient after discharge can ask theAdministrative Office for a copy of their medical records.

ENTRANCE AT THE FACILITY

Routine hospitalization and residential intake is done at the Acceptance located on the second floor of the facility. It is essential to carry an ID, health record and social security number.

The Receptionist, Physician, Nursing Coordinator ,Psychologist and possibly the Social Worker, welcome the Patient and his/her Family Members. The inpatient floor coordinator or nurse upon entering the facility, take care to:

• Explain the organization of the day (meal times, therapies, activities…)
• show the location of various services
• Explain the use of the means of support (bed, bedside, call bell)
• Gathering useful information from family members in order to offer appropriate care from the outset

Signing the Health Card is required at the entrance. This establishes that the petitioner ( it is never the Patient himself),caregiver,AdS,Guardian,assumes the quality of Guarantor and becomes responsible and privileged interlocutor towards the facility, both for privacy and clinical-health aspects.

In addition to the Health Form are submitted, at the same time, the Internal Regulations and consent to the processing of their data in accordance with Legislative Decree 196/03/Rg EU 679/2016.